Help Center

 We aim to impress our customers by delivering preserved flowers in great condition, on time.

If you receive flowers that do not seem in good condition, please contact Customer support to let us know( info@elroses.com). If, at our sole discretion, if the flowers do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date. Please note that you will need to email us a photo of the defective preserved roses within 24 hours of receipt in order to be eligible for a replacement. You will need to send us back the defective box to our mailing address, and we will happily replace the entire flower arrangement with new preserved roses. We will send you back the E&L Rose Box at our next delivery date.

While our flowers are packed carefully to ensure they arrive as fresh beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers in question within 24 hours of receipt of the flowers in order to be eligible for the replacement. If we offer you a replacement, you will need to send us back the flower box and roses to our mailing address and we will happily replace the entire flower arrangement with new preserved roses. We will send you back the E&L Rose Box at our next delivery date.

While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don't turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 2 days of their intended delivery date) we will send you a free replacement. Upon proof of non-delivery ( in coordination with our courier services and after appropriate investigation), We will send you a new replacement. 

Please understand that due to the perishable and fragile nature of flowers, we are unable to accept returns. We offer customers replacements if the E&L Rose Box arrangement is not delivered to an acceptable quality, as detailed above.